Service Level Agreement (SLA) Options

• Included in the Base Price.
• Coverage: Monday to Friday, 9 AM to 5 PM.
• Description: Ideal for those who need basic assistance during regular business hours. This option provides dependable support for everyday needs and inquiries, ensuring peace of mind during typical working hours.

Enhanced SLA:

• Additional Cost: 10% of the chosen package price.
• Coverage: Extended hours from Monday to Friday, 9 AM to 9 PM.
• Description: Designed for those who require support beyond standard hours. This option is perfect for retirees who enjoy later activities or need flexibility in service hours.

Premium SLA:

• Additional Cost: 20% of the chosen package price.
• Coverage: Monday to Friday, 9 AM to 9 PM and Saturday, 9 AM to 3 PM.
• Description: Tailored for active retirees who seek prompt assistance throughout the week and on Saturdays. It’s an excellent choice for those with a dynamic lifestyle or who frequently engage in weekend activities.

24/7 SLA:

• Additional Cost: 45% of the chosen package price.
• Coverage: 24 hours a day, 7 days a week.
• Description: The ultimate in convenience and reassurance, offering round-the-clock response for any issue or emergency. Ideal for retirees who desire the highest level of responsiveness or who may need urgent care at any time.